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What to know about Peoples United-M&T account changeover

· People's United Bank customers will see these changes as their accounts ... The changes will mean some bank services, including those done 

Here’s a rundown on what will change and when those changes will take place:

Bill changes

The first change involves People’s United’s E-Bills service and takes place Friday Aug. 5 at 5 p.m.

As part of the conversion, the bank’s customers will no longer be able to view electronic versions of merchant bills as part of their online banking capability. Consumers will have to go to their online accounts with individual vendors to review purchases and other transactions, according to a recent e-mail that was sent to People’s United customers from M&T.

Sending money

The next change will occur on Aug. 23 at 3 p.m., when the Person-2-Person Pay capability goes away. The payment option allows users to send money to anyone — using an e-mail address or mobile phone number — without having to know their account information.

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M&T officials are urging account holders who use the People’s United Person-2-Person Pay option to “prepare early by scheduling payments in advance, and saving any previous activity they would like to keep,” according to the e-mail to customers.

Once the conversion process is complete, M&T officials are urging the newly migrated account holders to consider signing up for the bank’s Zelle service which provides customers with an option for sending and receiving money from people you know and trust.

Bank-to-bank payment

The next change, retiring the bank-to-bank transfer option at People’s United, will take place at the end of the business on Aug. 30. That will be the last day customers can schedule a new transfer and will be able to update one that is waiting to be processed until Sept. 2, provided it was scheduled prior to 5 p.m. on Aug. 30.

Once customers log into M&T’s mobile and online banking on Sept. 6, they can find out more about how the bank’s service allowing transfers to other banks works.

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The secure messaging system for the People United Online Banking will not accept any new messages after 5 p.m. on Aug. 31. Customers with any questions about their accounts once the secure messaging system becomes unavailable should contact customer support at (800) 525-9248.

New cards

Controls that People’s United debit card holders use will be deactivated at 10 p.m. on Sept. 1. The controls, which are managed in the People’s United mobile banking app, are being removed, according to M&T officials.

Any debit card freeze that customers put in place prior to Sept. 1 will be removed. Any debit cards People’s United customers have frozen prior to Sept. 1 should be canceled, according to bank officials.

People’s United customers should soon receive a new M&T Visa Debit or ATM card in the mail between now and the beginning of September. The cards can be used starting on Sept. 3 by following activation instructions included with the card.

Banking app

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Starting on Sept. 6, account holders will be able to use M&T’s mobile banking app to lock and unlock their debit card, order a replacement or report their card lost or stolen.

Customers looking to make any updates to the People’s United online bill payments feature should do so before Sept. 2. After that date, customers will not be able to schedule, update or edit any bill payments until Sept. 6 after they log on to M&T’s mobile and online banking functions.

Account histories will make the transition from the People’s United system to the one for M&T. But customers are being urged to download any specific bill payment history they want to preserve.

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